Terms and Agreements
Proudly servicing Norman and surrounding areasCancelations:
If something comes up and you need to cancel, simply give us a call. We appreciate 48-hour notice, but understand some situations are unavoidable. Please note cancellations less than 24-hour notice can incur a fee of $50 or 50% of the appointment cost. We will make every attempt to reschedule changes due to holidays or extreme weather conditions as close to the regularly scheduled date as possible.
Weather:
Make sure your home is accessible in the winter months. Please ensure the safety and prompt arrival of our cleaners and clear snow and ice from the walkways and driveways.
Alarm:
Turn off alarm systems. If you choose to leave the alarm armed, we not be held responsible for false alarms or misuse of the alarm system.
Holidays:
We are closed for the following holidays. If you require service the fee is double your normal rate
- New Year’s Day
- Memorial Day
- Labor Day
- Independence Day
- Christmas Eve/Day
- Thanksgiving Day
Add-ons:
Add ons or changes to your service plan must be submitted to the office by text or email a few days prior to your appointment so our notes to the cleaner can be updated and appropriate time allotted. If the add-on increases time significantly you will have the option to leave something out or be charged more. The cleaner is not authorized to agree to any changes to the service provided. The customer must not request changes directly from the cleaner.
Have your home picked up and ready to be cleaned. Hourly charges may be incurred if cleaning technicians require more time if your home is not ready to be cleaned.
Ex: if you want dirty dishes to be cleaned and put away $30
Biohazards:
We do not clean up any human or pet bodily fluids, or illegal drug paraphernalia. If we come across anything in your home we will promptly alert you and not clean that area. This includes, but is not limited to, vomit, urine, feces, blood, pet enclosures, litter boxes or any soiled clothing.
Damage:
Please make note of any damages prior to our arrival. If we see anything during our time in your home we will take a picture and note it to your account. We are not responsible for pre-existing damage, hanging items and shelves that have not been properly secured to the wall. Please point out items which are irreplaceable due to sentimental or monetary value as we would prefer to avoid touching them. If there are any issues please call us immediately so we can assess damage and alert our insurance company.
Good Vibe Cleaning cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
If we are requested to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections,the customer agrees not to hold Good Vibe Cleaning or any of its employees responsible for any damage or breakage to any article or component.
Temperature:
To help us stay safe and comfortable please keep household temperatures in a range acceptable for hard physical labor.
Arrival:
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of about 60 minutes, such as between 9am-10am or 11am-12pm. Many things can affect our schedules such as cancellations, lockouts, traffic etc. if we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.
Lock Outs:
A $40 fee will be assessed in the event that our cleaners arrive and are unable to access the premises. This fee is in place to cover expenses we incur for lost travel time and fuel.
Tipping:
Although it’s not necessary to tip our employees it is encouraged, and of course the best way to say job well done! You may include your tips with your payment and we will give to them directly.
Lifting:
Our employees are very important to us, and we are determined to keep them safe, so they do not use tall ladders or move anything heavier than 50 lbs. These types of activities put our cleaners in danger of back injury or could even damage something in your home such as scratches on your floors. If you would like us to clean behind appliances like a refrigerator, oven or furniture such as a sofa, please move it prior to the cleaning visit to allow access to the area.
Payment:
Your credit card on file will be charged the morning of your service. If you use a different payment method please have the payment in on the day of service. If payment is not made by the end of that business day your card on file will be charged. Cash and check payments are to be put into a sealed envelope. We also accept cash ap and Venmo.
Guarantee:
Your satisfaction is guaranteed. If you are not completely satisfied With any part of your service we will return to your home to re-clean The area/task within 24 hours or we’ll apply a credit into your account towards your next visit. This will not apply if you are home upon completion. If you are home and notice the cleaner overlook something let the cleaner know so she can go back over the area. Please contact the office as soon as possible during our normal business hours (Monday-Friday 830am-5pm) to let us know of any items damaged or areas missed.
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